Return Policy

  • If you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, you can return a product for up to 15 days from the date you purchased it.
  • We DO NOT refund custom goods.
  • Please make sure any product you return must be in the same condition you received it and in the original packaging.

What we DO NOT accept refund?

  • Products sold for over 15 days
  • Products that are not in original condition, damaged or fragmented
  • Custom goods


  • Once we receive your item, we will inspect it and notify you that we have received the product you returned. We will notify you on the status of your refund after inspecting the item within three working days.
  • If your refund request is approved, we will initiate a refund to your account.


  • Chung-Hing/We will bear the shipping cost if the exchange is caused by us. For other reasons, customers are responsible for the shipping cost on 5% of the product price or $200, whichever is higher, for replacement.

What do I need to do?

  • If you need a refund or exchange: Click Here  OR  contact us by phone: 23650288